Click in the following link and you will find a video.
http://www.youtube.com/watch?v=6SE21mngt2s
Work on this video, watch it several times and try to write a transcription of what these people say.
Is there anything different from the things we have studied in the classroom?
Then, once that you have worked in the video, prepare with your partner a role play like the one you have just seen. You are going to pretend that one is the costumer and the other one a client.
Act it out!
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